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Juárez, F. (2008). Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria. International Journal of Psychological Research, 1(1), 4–12. https://doi.org/10.21500/20112084.959
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The editorial board reserves the right of amendments deemed necessary in the application of the rules of publication.
To give up copyright, the authors allow that, International Journal of Psychological Research, distribute the work more broadly, check for the reuse by others and take care of the necessary procedures for the registration and administration of copyright; at the same time, our editorial board represents the interests of the author and allows authors to re-use his work in various forms. In response to the above, authors transfer copyright to the journal, International Journal of Psychological Research. This transfer does not imply other rights which are not those of authorship (for example those that concern about patents). Likewise, preserves the authors rights to use the work integral or partially in lectures, books and courses, as well as make copies for educational purposes. Finally, the authors may use freely the tables and figures in its future work, wherever make explicit reference to the previous publication in International Journal of Psychological Research. The assignment of copyright includes both virtual rights and forms of the article to allow the editorial to disseminate the work in the manner which it deems appropriate.
The editorial board reserves the right of amendments deemed necessary in the application of the rules of publication.
Resumen
Se analizó la relación existente entre diferentes tipos de alteración del guión y los juicios afectivos de satisfacción y calidad, en usuarios de una cafetería universitaria, replicando en Colombia el estudio realizado en España por Falces, Sierra, Briñol y Horcajo (2002). A 120 usuarios de la cafetería de la Universidad Pedagógica y Tecnológica de Colombia, se les aplicó el cuestionario de satisfacción y el de calidad del servicio, desarrollados por Falces, et al. (2002). En cuanto a satisfacción, los errores y obstáculos, sin resolución o con resolución negativa, provocaron juicios más negativos que las interrupciones con resultado positivo, ocupando las distracciones una posición intermedia. Los errores y los obstáculos, ambos con resolución positiva o negativa, se diferenciaron entre sí; las distracciones se diferenciaron de todas las categorías. Esto difiere de lo obtenido en la muestra española, donde no existieron diferencias entre los obstáculos y los errores, con resolución negativa, y donde las distracciones no originaron diferencias con otras categorías. En cuanto a calidad, las distracciones obtuvieron la menor puntuación; encontrándose las diferencias más significativas entre la distracción y el obstáculo, y entre el obstáculo y el error. Esto también difiere de la muestra española, donde dichas categorías muestran un patrón similar a lo obtenido en cuanto a la satisfacción.
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