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Juárez, F. (2008). Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria. International Journal of Psychological Research, 1(1), 4–12. https://doi.org/10.21500/20112084.959
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The editorial board reserves the right of amendments deemed necessary in the application of the rules of publication.
To give up copyright, the authors allow that, International Journal of Psychological Research, distribute the work more broadly, check for the reuse by others and take care of the necessary procedures for the registration and administration of copyright; at the same time, our editorial board represents the interests of the author and allows authors to re-use his work in various forms. In response to the above, authors transfer copyright to the journal, International Journal of Psychological Research. This transfer does not imply other rights which are not those of authorship (for example those that concern about patents). Likewise, preserves the authors rights to use the work integral or partially in lectures, books and courses, as well as make copies for educational purposes. Finally, the authors may use freely the tables and figures in its future work, wherever make explicit reference to the previous publication in International Journal of Psychological Research. The assignment of copyright includes both virtual rights and forms of the article to allow the editorial to disseminate the work in the manner which it deems appropriate.
The editorial board reserves the right of amendments deemed necessary in the application of the rules of publication.
Abstract
This study analyzes the relationship among various types of script interruptions and affective judgments of satisfaction and quality for users of a university cafeteria. It replicates the study carried out in Spain by Falces, Sierra, Briñol and Horcajo (2002). A questionnaire on satisfaction and quality service, developed by Falces, et al. (2002), was used. In terms of satisfaction, unsolved or unsuccessfully solved errors and obstacles leaded to more negative judgments than interruptions with a positive outcome and distractions were located in an intermediate position. Errors and obstacles both with a positive or negative solution differed among them; distractions differed from all other categories. This finding is different from the results obtained in the Spanish sample where no difference was found between obstacles and errors with a negative outcome and where distractions did not differ from other categories. Concerning quality service, distractions received the lowest score. The most significant differences were found between distractions and obstacles and between obstacles and errors. This finding also differs from the Spanish results where such categories show a similar pattern in terms of satisfaction.
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